Support | Hiro App Works

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Contact us with questions about using the app, bugs, purchases, restores or features.

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We review inquiries and respond in the order received. You can send your message using the form on this site.

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Contact by email

If the form is unavailable, please email us at the address below.

contact@hiroappworks.com

Answers

Frequently asked questions

Answers to common questions about Consignment Sales Tracker.

How do I restore Pro?

Use the same Apple Account you used to purchase Pro. In Settings, open “Upgrade to Pro” and select “Restore purchases”. If Pro is already active, there is no need to restore it again. Contact us if it still does not appear.

Where is my data stored?

Your products, sales locations, inventory, sales and settlements are stored on your device. For details, see the Privacy Policy.

How do I create a backup?

Select “Create backup” in Settings, then use the iOS share sheet to save the file to Files or another destination. Make sure the file has finished saving before closing the sheet.

How do I move my data to a new device?

Create a manual backup in Settings and save it to Files or another destination. On your new device, select “Restore from backup” and choose that file. Review the contents and the warning that restoring replaces the app’s current data and photos before confirming. The app does not provide automatic cloud sync.

I purchased Pro, but it is not active

Try “Restore purchases” from “Upgrade to Pro” in Settings. If the issue continues, describe the purchase issue in our contact form.

Supported apps

Support is available for the following app.

Supported

Consignment Sales Tracker

Privacy Policy

Information handling

How we handle support information

The contact form asks for your reply email address and message. We use this information to review and respond to your inquiry.

Submissions are processed using Google Apps Script and Google Forms. Information stored in Google Forms is subject to Google’s privacy policy and applicable terms.

Do not send passwords, credit card numbers, Apple Account passwords or other confidential information.

Data stored within the app is separate from information you choose to send through a support form or email. Please include only what is needed for your inquiry.