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Introduction
Hiro App Works (hereinafter “we”) provides the iOS app “Consignment Sales Tracker” (hereinafter “the App”). This policy explains how user information is handled in the App.
The App is used to manage consignment-sale products, inventory, sales, and settlements on an iPhone. Account registration and login are not required, and the App has no screens for entering a name, address, telephone number, email address, or similar information in order to use it. However, users may voluntarily enter text such as product names, notes, and sales location names.
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Information handled in the app
Business data entered or created in the App is stored, in principle, on your device. The main contents are as follows.
- Product information: Product name, optional management number / product number, sale price, initial at-home inventory, notes, registration date and time, discontinued status, and information about where product photos are stored
- Sales location information: Sales location name, fee method, rate, and amount, notes, and location-use end status
- Inventory and sales history: Details of deliveries, items brought home, sales, inventory adjustments, and cancellations; quantities, record dates, prices at the time of sale, and notes
- Settlement information: Applicable period, sales, fees, transfer fees, expected deposit amount, actual deposit amount, difference, settlement status, and itemized details by product
- Settings and operation history: Settings for automatic suggestions and recording methods, and operation history relating to products, sales locations, and settlements
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Information sent to external services
The App communicates with external services to check purchases, understand app usage, and collect optional survey responses. It does not store your business records on our own servers or provide general cloud syncing.
Purchase management
We use a purchase management service and Apple’s payment system to handle Pro purchases, restore purchases, and check access to Pro. They process purchase information, service-generated identifiers, and technical information about the app and device.
The App does not send product names, stock records, sales location names, photos, or the contents of CSV files and backups to this service. It also does not provide its own account ID, your name, or your email address. For details, see the purchase management service’s privacy policy.
App usage and optional surveys (version 1.1.3 and later)
We use a third-party app analytics service to help make the App easier to use. We review app launches and feature usage to improve the experience and decide what to develop next.
This includes the types and outcomes of actions such as opening or returning to the App, registering products and sales locations, deliveries, remaining quantities, sales records, stock adjustments, settlements, using the guide, changing photos, using CSV files and backups, viewing Pro offers, and purchases or restores. We also send when an action occurred, the display language, the operating system version, and other technical information needed to understand how the App works. Starting with version 1.1.5, we also send the app version and build number.
We do not send product names, item codes, sales location names, quantities, prices, sales amounts, fees, settlement amounts, photos, file names or storage paths, notes, or internal business record IDs. Customer IDs from the purchase management service, purchase transaction IDs, and raw error messages are not sent for app usage analytics either.
To understand continued use of the same installation, we store a randomly generated identifier on your device and send it with usage information and session information. It is not based on your name or email address and is used to link usage history within that installation. It remains through ordinary restarts, updates, and changes to the sharing setting. We do not directly link it to purchase management identifiers.
Turning usage sharing off
Sharing is enabled by default. You can turn “Help Improve the App” OFF at the bottom of Settings at any time. Your saved OFF choice stays in place after restarts and ordinary updates and stops new usage logs from being sent. Turning it off does not change normal features or your access to Pro. Turning it back on does not resend old unsent logs from before or during the time sharing was off. Purchase checks and optional survey communications are separate from this setting.
Optional surveys
We offer optional multiple-choice surveys to help improve the App. The App retrieves survey availability settings from an external service and shows an invitation when a survey is available and its eligibility conditions are met. Choosing not to answer does not limit any features. Only when you press Submit do we send the codes for your selected answers, display language, and information identifying the survey and response to the external service. Surveys do not collect free-text answers or photos.
Each response uses its own identifier, separate from the usage log identifier. We do not directly link the two. Even when usage sharing is OFF, the App retrieves survey availability settings and sends answers that you choose to submit. Answered or skipped status and response acceptance information are saved on your device. Turning sharing ON or OFF does not clear this history.
If a survey response cannot be sent, the App does not automatically retry. Depending on the situation, you can choose to send it again or end the response without resending it. When the delivery status is uncertain, the App shows guidance to prevent duplicate submissions and restricts resending. Ending a response without resending it does not confirm whether it was received or delete information already sent. You cannot answer that same survey again after ending it, but you can answer other surveys.
We do not record your screen, automatically collect taps, or track you across other companies’ apps and websites for advertising. For the receiving service’s information, see the analytics service’s privacy policy.
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In-app purchases
Pro is a one-time in-app purchase through the iOS App Store. Apple processes the payment, and an external purchase management service assists with checking the purchase status and Pro entitlements in the App. The App does not have a process for obtaining or storing payment-method information such as credit card numbers entered on Apple’s payment screen.
Purchase status, the purchase management service’s customer ID, and usage log history are not included in the App’s business records or manual backups. If a purchase or restore fails or is cancelled, the App does not treat it as successful.
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Analytics information
The App’s Analytics screen summarizes sales records stored on your device. It does not send the underlying sales amounts, quantities, sales rates, expected payments, rankings, or other business records to the third-party app analytics service.
Product registration, stock, sales, settlements, and purchases remain available when usage sharing is OFF or the analytics service cannot be reached.
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Product photos
You can add product photos from your photo library or camera. The App resizes and compresses them and stores them on your device.
Photos are not sent to purchase management or app analytics services or to our servers. Deleting a photo in the App also deletes the photo file it manages. Copies saved elsewhere through backup or sharing may remain at those destinations.
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CSV files
For bulk product registration, the App reads a CSV file you choose on your device. Product information and initial at-home stock are saved only after you review the contents and confirm registration. The App does not upload CSV contents to an external server.
UTF-8 files are supported, and files larger than 10 MiB are not read. Temporary copies made for import are removed after processing. Exporting a template opens the iOS share sheet and sends the file to the destination you choose. Destinations such as Files or iCloud Drive apply their own settings and policies.
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Backup and restore
Backups are manual: you create them from Settings. A backup combines products, sales locations, stock and sales history, settlements, settings, operation history, and product photos in one file.
The file is temporarily placed in the App, then passed to a destination you choose through the iOS share sheet. It is not automatically uploaded to our servers or iCloud. If you choose Files, iCloud Drive, email, or another service, the file is sent there.
When restoring, the App checks the backup you selected and replaces existing data and photos only after your confirmation. Purchase status and app analytics status are not included in backups. Exported backups are not deleted by the App, so remove them from their destination when you no longer need them.
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Provision to third parties
The App has no feature that provides your business records to third parties for advertising or sale. Usage information and responses are not used for third-party advertising tracking.
External services receive information needed for the purchase management, analytics, optional surveys, and App Store payments described above. Files also go to destinations you choose when sharing. Apart from service providers needed to operate these services and disclosures required by law, we do not independently share information for other purposes.
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Data management
Your product, stock, sales, and settlement records stay on your device. We have no way to view them directly during normal use of the App. There is no account-based cloud syncing or automatic request to have us delete data.
To keep records consistent, products, sales locations, and transactions with history are normally kept with an ended or cancelled status rather than deleted. You can delete product photos from the editing screen. When you delete the App, local data is handled by iOS. CSV files and backups you exported must be deleted separately from wherever you saved them.
Retention of analytics and responses
Usage logs and survey responses are sent to and stored in an external service’s U.S. cloud environment. The current standard period during which these records can be searched and analyzed is seven years. Communications and security records, backups, and similar information have separate retention conditions. The end of this period does not mean that every copy is deleted.
Our settings exclude source IP addresses from stored usage and response events. Adding location information based on IP addresses is also disabled. The receiving service still handles connection information needed for communications and security. These settings do not delete IP addresses from all communications records.
In production, the analytics service’s external AI features and the setting allowing data to be used for internal AI training are disabled. Service providers may process information as needed to operate the service. Retention and deletion of purchase-related information also follow the purchase management service’s and Apple’s policies.
Questions and deletion requests
Please use the contact details below for questions or requests to delete information already sent. The App does not display identifiers, and your name or email address alone may not identify the relevant records. We respond based on the information we can verify and applicable law. If we cannot identify the records, we will explain what we can do.
Updating the App, turning sharing OFF, or deleting the App does not automatically delete information already sent.
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Changes to this Privacy Policy
We may revise this policy in response to changes in the App’s features, the external services it uses, applicable laws, or operations. If there are important changes, we will notify users in a way that can be recognized on this page or in the App. The revised policy applies from the time it is posted on this page.
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Contact
Hiro App Works Email: contact@hiroappworks.comWhen contacting us, please avoid including more personal information or business data than necessary, such as product names or the contents of backups, in your email.
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Establishment and last update
Established: August 11, 2026Last updated: October 24, 2026